Refund policy
At MavellaPrime, our priority is to provide our customers with a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return within the timeframe established in this policy.
Return Period
MavellaPrime accepts return requests made within 7 calendar days from the date your order was delivered.
After this 7-day period, your return request may not be accepted, except where required by applicable law.
To request a return, please contact us at:
Email: contact@MavellaPrime.com
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM.
Return Conditions
To be eligible for a return, the product must:
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Be unused and in the same condition in which it was received.
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Be in its original packaging, when applicable.
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Include all original accessories, parts, and materials.
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Not show any damage caused by improper use, misuse, or normal wear and tear.
MavellaPrime reserves the right to refuse a return if the product does not meet the conditions outlined in this policy.
How to Request a Return
To request a return, please email contact@MavellaPrime.com and include:
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Your order number.
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The name of the product you wish to return.
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The reason for the return.
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Photos of the product, when applicable.
Please do not send the product back before receiving return instructions from our customer service team.
After reviewing your request, we will provide the necessary return instructions, when applicable.
Return Shipping Costs
Unless the product is defective, damaged, incorrectly shipped, or applicable law requires otherwise, the customer is responsible for the cost of return shipping.
If you receive a damaged, defective, or incorrect product, please contact us at contact@MavellaPrime.com so we can review the situation and provide an appropriate resolution.
Refunds
Once we receive the returned product, we will inspect it to determine whether it meets the conditions of this policy.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
contact@MavellaPrime.com
Please include your order number and, when possible, clear photos showing the issue.
After reviewing the case, we may offer a replacement, refund, or another applicable resolution, depending on the circumstances and applicable law.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable legal or commercial restrictions.
When a specific return restriction applies, it will be disclosed on the relevant product page or during the checkout process, when applicable.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at contact@MavellaPrime.com.
Because orders may be processed quickly, we cannot guarantee that an order can be canceled once it has been processed or shipped.
If the order has already been shipped, you may need to wait for delivery and follow the return procedure described in this policy.
Applicable Law
This policy is not intended to limit any consumer rights granted under applicable federal, state, or local laws.
If applicable law provides consumers with additional rights or protections beyond those described in this policy, MavellaPrime will comply with the applicable legal requirements.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
MavellaPrime
Email: contact@MavellaPrime.com
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM.
Thank you for choosing MavellaPrime. We appreciate your business and look forward to providing you with an excellent shopping experience.
